Refund policy

Thank you for shopping at MetroErgo. We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work.

Return Window
You have 30 days from the date your order is delivered to request a return.

Condition of Items
To be eligible for a return, your item must be unused and in the same condition that you received it, with the original packaging and tags (if any) intact.

Return Shipping
You are responsible for the cost of return shipping unless the item arrived defective, damaged, or you received the wrong item — in that case we'll cover the return shipping cost and arrange a replacement or full refund, your choice.

Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

How to Start a Return
Contact us at community@metro.ergo.co with your order number and reason for return before sending anything back.